Troubleshooting

Low Coin Balance and Mining Discrepancies

Why is my coin balance showing zero or significantly less than expected?

We are currently migrating data to a new system, and many visible balances are not accurate at this time. Total coins mined figures may drop or fluctuate as the system is updated to correctly reflect current mining and stretch data. Once distributions resume, if your balances still appear incorrect, please let us know. For users on 'Lock/Stretch' programs, your coins may be directed to an escrow wallet rather than your primary payout address.