Troubleshooting

Email and Login Troubleshooting

I am not receiving OTP codes or verification emails. What should I do?

Some third-party email providers (such as Mailfence or custom domains) may not be compatible with the new website's security protocols. If you are not receiving OTP codes, we recommend using a Gmail account. Please provide a new Gmail address to support, and we will update your profile on the admin side so you can regain access.