Zero Chill Troubleshooting & Escalation

My gameplay time isn't counting

• Make sure you played at least 2 different games.
• Allow time for verification. Some measures go through a validation period.
• Make sure you're signed in to the same account every time.

I got XP but no Daily RC

This is normal. They're separate systems. See XP, Daily RC & Play Score.

A score or reward was rejected

Gameplay goes through integrity checks. Support can't share how those checks work, and can't promise to restore a score, but we can send it for review.

I can't link my Zero Chill account to other apps

Account linking / single sign-on isn't live yet. Coming Soon / To Be Confirmed.

Wallet or ZCU balance questions

See Where do I get a ZCU wallet?.

Contact support

Open a ticket at help.honest.money. Include your username, the game, and the date and time of the issue.